VoIP Phone System Features
Everything you need to run professional practice communications. All features included at $25/user/month—no tiers, no add-ons.
Calling Features
The core of any phone system—making and receiving calls.
Unlimited Domestic Calling
No per-minute charges for calls within the US and Canada. Call as much as you need without watching the meter.
HD Voice Quality
Crystal-clear calls using wideband audio codecs. Better than traditional phone lines when you have decent internet.
Caller ID
See who's calling before you answer. Customize your outbound caller ID to show your practice name and main number.
Call Waiting
Never miss a call while you're on another. Get notified of incoming calls and switch between them easily.
Call Transfer
Warm transfer (introduce the caller first) or blind transfer (send them directly). Easy one-touch transfers from any phone.
Call Hold
Place callers on hold with music or custom messages. Retrieve held calls from any phone in the system.
Call Park
Park a call in a virtual 'parking spot' and pick it up from any other phone. Great for finding the right person.
Three-Way Calling
Add a third party to any call. Useful for bringing in a specialist or family member.
Call Forwarding
Forward calls to any number—mobile, home, another office. Set rules for when forwarding activates.
Simultaneous Ring
Ring multiple devices at once—desk phone, mobile app, softphone. Answer wherever's convenient.
Sequential Ring
Ring devices in order. Try desk phone first, then mobile, then backup. Customize the sequence.
Do Not Disturb
Send calls directly to voicemail when you need focus time. Easy toggle on/off from phone or app.
Auto Attendant
Your virtual receptionist—professional call handling 24/7.
Custom Greetings
Record professional greetings in your own voice, or we can arrange professional voice talent. Multiple greetings for different times and situations.
Multi-Level Menus
Create menus within menus. 'Press 1 for appointments, press 2 for billing' → 'Press 1 for new appointments, press 2 to reschedule.'
Time-Based Routing
Different greetings and routing for business hours, lunch, after hours, weekends, and holidays. Set it once and forget it.
Department Routing
Route calls to specific departments or ring groups. Patients reach the right people without going through a receptionist.
Dial-by-Name Directory
Callers can spell a name to reach someone directly. Useful for patients calling for a specific provider.
Dial-by-Extension
Callers who know an extension can dial it directly from the auto attendant, skipping the menu.
Holiday Scheduling
Pre-program holiday closures with special greetings. Schedule them for the whole year in advance.
Emergency Override
Quickly switch to an emergency message when unexpected closures happen. Snow day, power outage, etc.
Voicemail
Modern voicemail that works with your workflow, not against it.
Personal Greetings
Each user records their own voicemail greeting. Different greetings for internal vs. external callers if desired.
Shared Voicemail Boxes
Create voicemail boxes for departments (billing, appointments, etc.) that multiple staff can access.
Visual Voicemail
See all your voicemails in a list on the mobile app or softphone. Play them in any order, not just oldest first.
Remote Access
Check voicemail from any phone by calling in and entering your PIN. Or just check email.
Mobile App
Your business phone system in your pocket.
iOS & Android Apps
Full-featured apps for iPhone and Android. Your business line in your pocket, wherever you go.
Make Calls as Your Business
Outbound calls show your practice's caller ID, not your personal cell number. Keep work and personal separate.
Receive Business Calls
Business calls ring your mobile app. Answer anywhere with an internet or cellular connection.
Transfer & Hold
Full call control from the app. Transfer to colleagues, place callers on hold, start conference calls.
Voicemail Access
Listen to voicemails and manage messages right from the app.
Presence Status
See who's available, on a call, or away. Know before you transfer whether someone can take the call.
Fax Services
Healthcare still runs on fax. We make it work better—starting at $15/month.
Fax to Email
Incoming faxes delivered to your email as PDF attachments.
Email to Fax
Send faxes by emailing a PDF. No fax machine needed.
Web Portal
Full-featured portal to send, receive, and manage faxes.
Traditional Fax Support
Keep your fax machine with our ATA adapter for cloud reliability.
Multiple Numbers
Dedicated fax numbers for different departments.
HIPAA Compliant
Encrypted transmission and storage. We sign BAAs.
System Management
Easy administration—make changes yourself or call us.
Web-Based Admin Portal
Manage your entire phone system from any browser. Add users, change settings, view reports—no technical skills required.
User Self-Service
Users manage their own settings—voicemail, call forwarding, do not disturb—without bothering IT or calling us.
Ring Groups
Create groups of phones that ring together. 'Front desk' rings all reception phones. 'Billing' rings the billing team.
Call Queues
When all lines are busy, callers wait in a queue with hold music and position announcements. First in, first out.
Hunt Groups
Route calls through a sequence of people until someone answers. Customize the order and timing.
Extension Management
Assign, reassign, or remove extensions instantly. Employee leaves? Reassign their extension in seconds.
Call Recording
Record calls for training, compliance, or dispute resolution. Recordings stored securely and easily searchable.
Call Monitoring
Supervisors can listen, whisper (coach without the caller hearing), or barge into calls. Great for training.
Analytics & Reporting
Data to understand and improve your phone operations.
Call Volume Reports
See how many calls you're getting by hour, day, week, or month. Identify busy times and staff accordingly.
Missed Call Tracking
Know exactly how many calls go unanswered. Set alerts when missed calls exceed thresholds.
Average Wait Time
Track how long callers wait before someone answers. Identify bottlenecks in your call flow.
Call Duration
See average call length by user, department, or time of day. Useful for staffing and training insights.
User Activity
Track calls per user—inbound, outbound, missed. Identify top performers or training opportunities.
Custom Dashboards
Build dashboards with the metrics you care about. Real-time visibility into phone operations.
Scheduled Reports
Get reports delivered to your inbox automatically. Daily, weekly, or monthly summaries.
Call Detail Records
Complete log of every call—who called, when, how long, what number. Exportable for analysis.
Security & Compliance
Built for healthcare with HIPAA compliance in mind.
Encrypted Calls
Voice traffic encrypted using TLS and SRTP. Calls can't be intercepted and listened to.
Secure Voicemail
Voicemails stored encrypted at rest. HIPAA-compliant storage and transmission.
Role-Based Access
Control who can access what. Admins see everything; users see only their own settings.
Audit Logs
Complete logs of system access and changes. Know who did what and when.
Two-Factor Authentication
Optional 2FA for admin portal access. Extra protection for system configuration.
Business Associate Agreement
We sign BAAs for HIPAA compliance. Our system is designed for healthcare from the ground up.
All Features Included
Every feature on this page is included at $25/user/month. No feature tiers. No add-on fees. No surprises. Just straightforward pricing for a complete phone system.
Ready to See It in Action?
Schedule a demo and we'll show you how these features work for your practice.