How Can We Help?
Get the support you need, when you need it. We're here to keep your technology running smoothly.
Frequently Asked Questions
What are your support hours?
Our standard support hours are Monday–Friday, 8am–6pm EST. Emergency support is available 24/7 for critical issues.
How quickly can I expect a response?
We respond to most tickets within 1-2 hours during business hours. Critical issues are addressed immediately.
What's considered an emergency?
Complete system outages, security breaches, or issues preventing patient care are considered emergencies and receive priority response.
Can you provide remote support?
Yes, most issues can be resolved remotely. We use secure screen-sharing tools to diagnose and fix problems quickly.
Do you offer on-site support?
Yes, for issues that require hands-on attention, we provide on-site support throughout Metro Atlanta and can arrange visits for clients outside the area.