Managed IT Support for Medical Practices
Stop putting out fires. With proactive managed IT support, we handle your technology so you can focus on what matters—your patients.
Running a medical practice is hard enough without worrying about technology. When your systems go down, you can't access patient records. When your network is slow, everything takes longer. When security updates fall behind, you're exposed to ransomware and breaches.
Managed IT support takes technology off your plate. We monitor your systems around the clock, fix problems before they disrupt your day, and provide fast, knowledgeable support when your staff needs help. All for a predictable monthly fee—no surprise invoices, no hourly billing, no nickel-and-diming.
What's Included in Managed IT Support
Comprehensive IT management designed specifically for medical practices.
24/7 System Monitoring
We watch your systems around the clock so you don't have to. Our monitoring tools detect issues before they become problems—often before you even know something's wrong.
- Server health monitoring
- Network performance tracking
- Storage capacity alerts
- Application availability checks
- Security event monitoring
Help Desk Support
When your staff needs help, they get a real person who understands healthcare IT. No phone trees, no overseas call centers, no waiting days for a response.
- Phone, email, and chat support
- Remote troubleshooting
- On-site support when needed
- Average response under 15 minutes
- Staff training and guidance
Patch Management
Keeping systems updated is critical for security and compliance. We manage patches across your environment so nothing falls through the cracks.
- Operating system updates
- Application patches
- Security updates
- Firmware updates
- Scheduled maintenance windows
Vendor Coordination
Dealing with technology vendors is time-consuming and frustrating. We handle vendor relationships so you don't have to sit on hold or navigate support tickets.
- EHR vendor coordination
- ISP troubleshooting
- Hardware warranty claims
- Software licensing
- Third-party integrations
Network Management
Your network is the backbone of your practice. We ensure it's fast, reliable, and secure—from your firewall to your Wi-Fi access points.
- Firewall management
- Switch and router configuration
- Wi-Fi optimization
- VPN setup and support
- Network documentation
Hardware Lifecycle Planning
Technology doesn't last forever. We help you plan for replacements before failures happen, spreading costs over time and avoiding emergency purchases.
- Asset inventory tracking
- End-of-life planning
- Replacement budgeting
- Hardware procurement
- Secure disposal
Why Medical Practices Choose Managed IT
The benefits go beyond just fixing computers.
Predictable Monthly Costs
No surprise invoices. One flat monthly fee covers your IT support, so you can budget with confidence.
Fewer Disruptions
Proactive monitoring catches problems early. Your staff spends less time dealing with tech issues and more time with patients.
Faster Problem Resolution
When issues do occur, our average response time is under 15 minutes. Most problems are resolved remotely within hours, not days.
HIPAA Peace of Mind
Every aspect of our support is designed with HIPAA compliance in mind. We sign BAAs and maintain documentation to support your compliance.
Strategic Technology Partner
We don't just fix problems—we help you make smart technology decisions that support your practice goals.
Reduced Staff Burden
Your office manager shouldn't be your IT department. We take technology off their plate so they can focus on running the practice.
Break-Fix vs. Managed IT: What's the Difference?
"Break-fix" means you call someone when something breaks, and they bill you by the hour. Managed IT is a fundamentally different approach.
| Aspect | Break-Fix | Managed IT |
|---|---|---|
| Response Time | Hours to days | Under 15 minutes |
| Approach | Reactive (fix when broken) | Proactive (prevent problems) |
| Cost Structure | Unpredictable hourly billing | Fixed monthly fee |
| Monitoring | None | 24/7 automated monitoring |
| Security Updates | When requested | Automated and scheduled |
| Strategic Planning | Not included | Quarterly reviews included |
| Vendor Management | You handle it | We coordinate |
| Documentation | Often missing | Maintained and updated |
How Our Support Works
When you need help, getting it should be simple.
You Contact Us
Call, email, or submit a ticket through our portal. For urgent issues, call is always fastest.
We Respond Quickly
A real technician acknowledges your request—typically within 15 minutes for critical issues.
We Diagnose & Fix
Most issues are resolved remotely. If on-site support is needed, we'll schedule it promptly.
We Follow Up
We confirm the issue is resolved and document everything for future reference.
Related IT Services
Managed support works best as part of a comprehensive IT strategy.
Cybersecurity
Managed support keeps your systems running. Cybersecurity keeps them protected. We recommend both for comprehensive protection against threats and breaches.
Learn about Cybersecurity →Cloud Solutions
Many practices are moving to cloud-based systems. We help you migrate securely and manage your cloud environment alongside your on-premises systems.
Learn about Cloud Solutions →Nephrology IT Support
We understand the unique IT needs of nephrology practices—dialysis systems, hospital integrations, and lab interfaces.
Explore Nephrology Services →Eye Care IT Support
Imaging systems, diagnostic equipment, optical retail POS—we support the full technology stack of ophthalmology and optometry practices.
Explore Eye Care Services →Frequently Asked Questions
What's included in managed IT support?
Our managed IT support includes 24/7 monitoring, help desk support, patch management, vendor coordination, network management, and hardware lifecycle planning. We also include quarterly business reviews and strategic planning. The only things not typically included are major projects (like office moves or new system implementations) and hardware purchases.
How is this different from having an IT person on staff?
A full-time IT person costs $60,000-$100,000+ per year in salary and benefits, and they can only be in one place at a time. They take vacations and sick days. They may have knowledge gaps. With managed IT, you get a team of specialists available around the clock for a fraction of the cost of a single employee.
What if we have an emergency after hours?
We provide 24/7 emergency support. Critical issues—like server outages or security incidents—are addressed immediately, regardless of the time. Non-critical issues submitted after hours are addressed first thing the next business day.
How do you handle our EHR system?
We work with all major EHR systems used in medical practices. While the EHR vendor handles application-level support, we manage everything underneath—the servers, network, workstations, and integrations. We also coordinate with EHR vendors on your behalf when issues span both areas.
Can you support multiple locations?
Absolutely. We support many multi-location practices. Our remote monitoring and support tools work across all your sites, and we can provide on-site support at any location in our service area.
Ready to Stop Worrying About IT?
Get a free assessment of your current technology environment. We'll identify gaps, risks, and opportunities—no obligation.