Frequently Asked Questions

We specialize in medical practices—nephrology, ophthalmology, primary care, and specialty clinics. We also work with businesses outside healthcare that share similar values around data security and reliability, including architecture firms, professional services, and nonprofits.

We're based in Metro Atlanta, Georgia. We provide on-site support throughout the Atlanta area and remote support nationwide.

We're small enough to know your name and your systems, but experienced enough to handle complex healthcare IT environments. When you call, you get a real person who knows your practice—not a ticket queue.

We offer flexible arrangements. While we recommend managed service agreements for the best support experience, we don't lock you into lengthy contracts. We earn your business month after month.

Our managed IT includes 24/7 monitoring, help desk support, patch management, security updates, vendor coordination, backup monitoring, and strategic planning. We handle the day-to-day so you can focus on patients.

Absolutely. HIPAA compliance is built into everything we do. We provide risk assessments, encrypted communications, access controls, audit logging, and Business Associate Agreements (BAAs) for all clients handling protected health information.

Yes. We work with all major EHR/EMR systems, practice management software, and standard business applications. We'll assess your current environment and support what you have while recommending improvements where they make sense.

Critical issues don't wait for business hours, and neither do we. Our emergency support line is available 24/7 for system outages, security incidents, or anything preventing patient care.

VoIP (Voice over Internet Protocol) routes calls over your internet connection instead of traditional phone lines. This means lower costs, more features, and the flexibility to take your business line anywhere via mobile apps.

Most modern business internet connections support VoIP without issues. We'll assess your bandwidth and network quality before installation to ensure call quality meets professional standards.

Yes. We port your existing numbers to the new system so your patients and contacts don't need to update their records.

Most practices save 30-50% compared to traditional phone systems. The exact savings depend on your current setup, but we'll provide a detailed comparison before you commit.

Yes. We understand the unique requirements of marketing medical practices—from HIPAA considerations in advertising to the nuances of patient acquisition. We have deep expertise in nephrology and eye care marketing specifically.

SEO is a long-term investment. Most practices begin seeing meaningful improvements in search rankings within 3-6 months, with results compounding over time. We provide monthly reports so you can track progress.

Yes. Optimizing your Google Business Profile is one of the most impactful things we do for local visibility. We handle setup, optimization, review management, and ongoing updates.

A typical practice website takes 6-10 weeks from kickoff to launch. More complex sites with patient portals or custom functionality may take longer. We'll give you a realistic timeline during our discovery process.

Yes. We offer secure, managed hosting with SSL certificates, daily backups, security monitoring, and performance optimization. We handle the technical details so your site stays fast and secure.

Usually, yes. We can update content, improve design, add features, or improve performance on most existing sites. If your current platform is limiting or outdated, we may recommend a rebuild instead.